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Strategies for Implementing Performance Measurement in Behavioural Health Care Organisations

David Colton is Information Specialist, Commonwealth Center for Children and Adolescents, 1355 Richmond Road, Staunton, VA 24401, USA. E-mail: dave.colton{at}ccca.dmhmrsas.virginia.gov

Performance measurement provides a basis for demonstrating accountability and a foundation for performance improvement. Nonetheless, practitioners tend to be cautious of attempts to assess the efficiency and effectiveness of behavioural services, particularly given the qualitative nature of some treatment interventions (such as process-oriented therapies) and the limita-tions associated with many mental health instruments. This article examines the rationale for resisting performance measurement and then describes actions that behavioural health care organisations can take to create a systematic approach to collecting and using these measures to improve organisational effectiveness and client services. Examples from the author's work setting, a publicly funded psychiatric hospital for children and adolescents, are provided to demonstrate how these actions have been operationalised.

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Journal of Health Management, Vol. 9, No. 3, 301-316 (2007)
DOI: 10.1177/097206340700900301


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This Article Abstract Free Full Text (Free PDF) Free Alert me when this article is cited Alert me if a correction is posted Services Email this article to a friend Similar articles in this journal Alert me to new issues of the journal Add to Saved Citations Download to citation manager Add to My Marked Citations Citing Articles Citing Articles via Google Scholar Citing Articles via Scopus Google Scholar Articles by Colton, D. Search for Related Content Social Bookmarking                         What's this?